Overview

Role-based access control ensures that only individuals with a legitimate need can view or modify complaint records. Apply the principle of least privilege and document access decisions.

• Define user roles (e.g., complainant support, investigator, HR, legal).
• Maintain audit logs for every access or modification.
• Separate duties to prevent conflicts of interest and reduce risk.
• Establish approval workflows for granting and revoking access.

Communicate access policies to staff and provide training on handling sensitive information, including how to respond to suspected misuse or breaches.

Regularly review access rights, at least quarterly, and after personnel changes. Remove access promptly when roles change or employment ends.