What you learn:
- Differentiate between quid pro quo and hostile environment
- Recognize signs across verbal, nonverbal, and digital channels
- Choose appropriate escalation pathways
- Support affected colleagues with empathy and respect
Description:
This course clarifies the differences between quid pro quo and hostile environment harassment, with concrete examples and indicators. You will learn to recognize patterns early, discuss protective measures, and plan interventions that preserve dignity and safety for all employees.
Case-based learning helps you apply concepts in diverse settings, from desk work to frontline roles.
Case study 1
A mid-level manager comments that a team member's presentation style is too emotional after a difficult quarter. The remark targets gendered expectations and can undermine confidence.
Case study 2
A team member shares a meme that mocks a colleague cultural background in a group chat during project planning.
Case study 3
A frontline employee receives a customer complaint that includes biased language about disability. The customer persists despite polite deflection by the employee.
Discussion prompts
- Identify the forms of harassment present in each case.
- Determine which roles are involved and how power dynamics influence impact.
- Outline immediate and longer term reporting steps and possible remedies.