Intake and Case Initiation

The intake step begins when a report or concern is received through available channels. The goal is to determine if a policy violation warrants a formal inquiry while protecting safety and privacy. At intake, document the date, reporter identity if provided, and a brief description of the concern. Clarify confidentiality expectations and the next steps.

Assign a trained investigator or case owner. Establish the scope, including involved parties, time frame, and potential witnesses. Ensure data minimization and secure storage. Communicate the expected timeline and level of confidentiality to the parties.

Assess safety risks and retaliation concerns. If imminent danger exists, take interim precautions and document actions. Maintain neutral language and avoid judging the reporter. Set expectations for updates and future steps.