What you learn:
- Apply policies to realistic scenarios
- Develop communication and intervention skills
- Receive feedback to improve performance
- Adapt approaches for industry contexts
Description:
Industry-specific simulations help you apply policies and communication skills in realistic contexts. You will participate in role-plays, receive feedback, and refine responses for different stakeholders, including employees, managers, customers, and partners.
Inclusive Language and Microaggressions
Language matters in classrooms. This lesson examines inclusive phrasing, respectful feedback, and the avoidance of stereotypes. Learners identify microaggressions such as implying incompetence based on background or identity and learn to respond constructively.
Role plays include examples of restorative dialogue, opt in language, and explicit commitments to equity. Debriefs focus on recognizing impact, not intent, and on offering actionable alternatives.
Practical prompts help learners rehearse inclusive introductions, questioning, and classroom discussions that validate all students and staff.