What you learn:
- Apply policies to realistic scenarios
- Develop communication and intervention skills
- Receive feedback to improve performance
- Adapt approaches for industry contexts
Description:
Industry-specific simulations help you apply policies and communication skills in realistic contexts. You will participate in role-plays, receive feedback, and refine responses for different stakeholders, including employees, managers, customers, and partners.
Hospitality Settings and Respectful Interactions
Front desk, food service, and housekeeping teams interact with guests and colleagues in high pressure environments. This lesson covers harassment indicators, inclusive language with guests, and the role of bystander intervention in real time.
Scenarios address microaggressions in messages to guests, inappropriate jokes, and dismissive responses to concerns. Learners practice respectful language, de escalation, and documenting incidents when appropriate.
Role plays emphasize safety, dignity for guests and staff, and clear reporting routes to supervisors and HR.