Defining Scope

Set the boundaries of the investigation to address the reported concerns while respecting privacy. Clarify what will be reviewed and what will not.

Evidence-Gathering Methods

Interviews, document reviews, and site observations collect relevant facts. Preserve neutrality and avoid leading questions. Document results as you gather evidence.

Interviews: Approach and Fairness

Use trained interview techniques, provide expectations, and allow responders to present their perspectives. Ensure consistency and avoid bias in questioning.

Decisions and Documentation

Record conclusions clearly, with rationale and references to evidence. Communicate outcomes consistent with policy while protecting confidentiality where possible.