This lesson provides frameworks for giving and receiving feedback on inclusion, with emphasis on reducing defensiveness and promoting constructive dialogue.
Giving and Receiving Feedback on Inclusion and Respect
This lesson provides frameworks for giving and receiving feedback on inclusion, with emphasis on reducing defensiveness and promoting constructive dialogue.
What you learn:
- Apply policies to realistic scenarios
- Develop communication and intervention skills
- Receive feedback to improve performance
- Adapt approaches for industry contexts
Description:
Industry-specific simulations help you apply policies and communication skills in realistic contexts. You will participate in role-plays, receive feedback, and refine responses for different stakeholders, including employees, managers, customers, and partners.
Feedback Foundations
Use structured models like Situation-Behavior-Impact (SBI) to describe observations, impact, and needs without accusation.
Delivering Feedback
Focus on specific behaviors, not intent. Use calm language, and invite reflection and dialogue.
Receiving Feedback
Listen openly, ask clarifying questions, and acknowledge the impact. Separate personal identity from the behavior being discussed.
Conflict and Defensiveness
Pause, regulate emotions, and reframe the conversation toward shared goals and learning.
Activity Prompts
- Practice SBI using a real or hypothetical inclusion scenario.
- Reflect on feedback you received and identify two improvements to try next time.
- Draft a short checklist for giving inclusive feedback in meetings.