What you learn:
- Identify common unconscious biases
- Assess how bias affects decisions and outcomes
- Apply decision-making hygiene techniques
- Promote fairness through structured processes
Description:
Unconscious biases shape judgments and outcomes. This module helps you recognize bias patterns, understand bias in decision making, and apply hygiene practices such as structured evaluation and accountability to minimize impact. Practical exercises reinforce bias-aware behavior across teams.
Intake and Triage
Outline how reports are received, initial assessment for jurisdiction, and assignment to an investigator using neutral criteria.
Evidence Collection
Conduct interviews with witnesses and the complainant using structured questions to avoid bias. Gather documents, emails, and relevant records with privacy in mind.
Analysis and Rationale
Analyze information against policy standards. Document the rationale for findings, and ensure consistency by using checklists and standardized templates.
Outcomes and Remediation
Communicate outcomes to involved parties, implement corrective actions, and monitor effectiveness while protecting privacy and dignity.