This lesson covers confidentiality and privacy considerations for accommodation data, including documentation and data handling practices.
Confidentiality, Data Handling, and Privacy
This lesson covers confidentiality and privacy considerations for accommodation data, including documentation and data handling practices.
Confidentiality Principles
All accommodation data is sensitive. Access should be restricted, and information handled in line with privacy policies and applicable laws.
What to Document and What Not to Document
Collect essential details about the request, the agreed solution, and timelines. Avoid unnecessary medical information; describe impacts and outcomes in neutral language.
Storage, Access, and Retention
Store records securely with restricted access. Define retention periods and secure disposal methods to protect privacy.
Handling Breaches and Retaliation
If confidentiality is breached, follow the incident reporting process, provide support, and take corrective action to prevent recurrence. Retaliation is prohibited and must be addressed.