This lesson provides practical steps to de-escalate conflicts and keep conversations productive, while preserving relationships and inclusion.
Conflict De-escalation Techniques
This lesson provides practical steps to de-escalate conflicts and keep conversations productive, while preserving relationships and inclusion.
Approach
Approach the conversation with calm tone and neutral language to reduce defensiveness.
Techniques
- Use “I” statements
- Pause and breathe before responding
- Invite a pause or break when needed
Escalation Prevention
Set ground rules for respectful debate and agree on next steps.