Understand how to judge case severity and identify concrete escalation triggers to appropriate teams while ensuring safety and compliance.
Determining Severity and Escalation Triggers
Understand how to judge case severity and identify concrete escalation triggers to appropriate teams while ensuring safety and compliance.
Severity Criteria
Define severity as Low, Moderate, or High based on danger, impact, and context. High severity requires swift action and prompt escalation.
Escalation Pathways
Escalate to HR for policy questions, Compliance for legal considerations, and Legal for enforceable actions or investigations as needed.
Law Enforcement Considerations
In cases involving imminent violence, threats, or criminal activity, consult with legal counsel and contact authorities as required by policy and law.
Ambiguous or Conflicting Information
When information is unclear, pause definitive conclusions, gather additional details, and proceed with interim safety measures while documenting uncertainty.
Documentation
Record the justification for severity and escalation decisions, including dates, persons involved, and any protective actions taken.