Explore practical techniques for intervening directly with the behavior or indirectly by supporting the affected person and altering the environment to prevent further harm.
Direct and Indirect Intervention Techniques
Explore practical techniques for intervening directly with the behavior or indirectly by supporting the affected person and altering the environment to prevent further harm.
Direct intervention
Direct intervention involves addressing the behavior or the person engaging in harm in a calm, clear, and safe manner. Examples include stating that the conduct is not acceptable and requesting a change in behavior.
Tips
- Use a calm voice and neutral language.
- Address the behavior, not the person’s worth.
- Call for a break if needed or remove the target from a risky situation.
Indirect intervention
Indirect strategies focus on protecting the affected colleague and preventing escalation without direct confrontation. Examples include checking in with the person, offering support, and creating a distraction to diffuse tension.
Tips
- Ask the person if they are okay and offer to stand with them.
- Redirect the conversation to a neutral topic or move the group to a safer area.
- Document what you observed and report through appropriate channels.