This lesson outlines responsibilities to report harassment, available reporting channels, confidentiality protections, and strategies to support targets and witnesses while preventing retaliation.
Duties to Report and Protect Targets in Customer-Facing Roles
This lesson outlines responsibilities to report harassment, available reporting channels, confidentiality protections, and strategies to support targets and witnesses while preventing retaliation.
Who Should Report
All staff in customer-facing roles have a duty to report harassment they witness or experience. Reporting helps stop harm, protect targets, and maintain a safe service environment.
Reporting Channels
- Immediate supervisor or manager
- HR or compliance hotline
- Anonymous reporting options where available
Confidentiality and Retaliation Protections
Policies protect reporters from retaliation. Information is shared on a need to know basis and kept confidential to the extent possible. Retaliation is prohibited and should be escalated.
Supporting Targets and Witnesses
Offer a first supportive response, document the incident, and connect targets to appropriate resources such as HR or safety teams. Avoid blaming victims and respect their choices about steps.