Explain the direct and indirect consequences of harassment and bias on individuals, teams, customers, and the organization.
Impact on Employees and Customers
Explain the direct and indirect consequences of harassment and bias on individuals, teams, customers, and the organization.
Effects on staff
Harassment lowers morale, increases stress, and reduces engagement. It can lead to absenteeism and turnover.
Effects on customers
Customers may experience poorer service, reduced trust, and safety concerns when staff feel unsafe or unsupported.
Organizational impact
Harassment risks reputation, legal exposure, and higher costs from investigations and training gaps.