Strategies to use inclusive language, recognize bias, and prevent microaggressions in email communication.
Inclusive Language and Avoiding Bias in Email
Strategies to use inclusive language, recognize bias, and prevent microaggressions in email communication.
Overview
Inclusive language reduces miscommunication and protects readers from bias and microaggressions. This lesson outlines practical steps to craft emails that honor diverse readers and cultural contexts.
Inclusive language guidelines
Use neutral terms, preferred pronouns when known, and avoid gendered assumptions. Replace terms that imply stereotypes with person-centered language and inclusive alternatives.
Avoiding bias and microaggressions
Be mindful of humor, idioms, and references that may exclude or demean others. When in doubt, rephrase to be direct, respectful, and context-appropriate.
Practical steps
Review drafts for clarity and tone, use inclusive greetings, and test readability with plain language checks. Seek feedback from teammates representing diverse perspectives.
Examples
- Inclusive: "Hello team, please review the document and share your perspectives."
- Biased: "Guys, this is for everyone except new hires"