Focus on language choices and basic cultural awareness that support an inclusive service environment.
Inclusive Language and Cultural Awareness Foundations
Focus on language choices and basic cultural awareness that support an inclusive service environment.
Inclusive language
Use person-first language and avoid generalizations. Replace stereotypes with specific, respectful descriptions.
Ask and listen
Ask about preferences and learn from diverse customers and colleagues to improve interactions.
Cultural humility
Acknowledge gaps in knowledge and invite feedback. Practice respectful curiosity about differences.
Service accessibility
Design interactions that honor differences and provide accessible service for all customers.