Defining Scope
Set the boundaries of the investigation to address the reported concerns while respecting privacy. Clarify what will be reviewed and what will not.
Evidence-Gathering Methods
Interviews, document reviews, and site observations collect relevant facts. Preserve neutrality and avoid leading questions. Document results as you gather evidence.
Interviews: Approach and Fairness
Use trained interview techniques, provide expectations, and allow responders to present their perspectives. Ensure consistency and avoid bias in questioning.
Decisions and Documentation
Record conclusions clearly, with rationale and references to evidence. Communicate outcomes consistent with policy while protecting confidentiality where possible.