Clarify the coverage and boundaries of the program, including who and where it applies, and what is included.
Scope and Boundaries of the Program in Customer-Facing Roles
Clarify the coverage and boundaries of the program, including who and where it applies, and what is included.
Scope and applicability
This program covers harassment prevention and diversity in all customer-facing roles, across Retail, Food & Beverage, Healthcare, and Hospitality.
Who is covered
All employees, contractors, vendors, and volunteers interacting with customers are included, regardless of tenure.
Where it applies
On-site, remote support, and any location where customer interactions occur.
What is included
Definitions, reporting channels, safe practices, and practical examples.