What you learn:
- Define diversity, equity, and inclusion and their interrelationships
- Identify business value of inclusive practices
- Assess organizational readiness for DEI initiatives
- Design actions to advance DEI in teams and processes
Description:
This foundational module explains DEI concepts, the business case for inclusion, and how diverse teams contribute to innovation and resilience. You will examine evidence, common misconceptions, and practical ways to embed DEI into strategy, hiring, and daily operations.
By connecting theory to action, you will be prepared to advocate for inclusive practices that benefit customers, employees, and the bottom line.
Cultural Intelligence and Perspective-Taking
Cultural intelligence (CQ) is the ability to relate and work effectively across cultures. It involves awareness of norms, flexibility in thinking, and adapting communication. Perspective-taking helps teammates understand diverse viewpoints and reduce misinterpretations.
Building blocks
- Motivational CQ: genuine interest in other cultures.
- Knowledge CQ: understanding norms, beliefs, and practices.
- Strategy CQ: planning and reflection for cross-cultural interactions.
- Behavior CQ: adapting language and behavior appropriately.
Practical practices
Ask open-ended questions, listen actively, and paraphrase to confirm understanding. Seek feedback and reflect on biases that influence interactions.