What you learn:
- Plan and conduct interviews effectively
- Collect and preserve evidence ethically
- Document findings and remedies clearly
- Maintain neutrality and privacy throughout the process
Description:
This module covers interview techniques, evidence collection, objectivity, and documentation standards. You will practice steps from intake through findings, ensuring that due process is respected and records are ready for potential audit or legal review.
Overview and Objectives
Prepare for interviews by clarifying the purpose, scope, and desired outcomes of the investigation. Identify which individuals to interview and the sequence of interviews. Establish ground rules for confidentiality and safety at the outset.
Establishing Neutrality and Boundaries
Approach questions without bias. Avoid leading language and personal judgments. Set professional boundaries and explain that statements will be used to inform fair findings.
Consent, Confidentiality, and Safety
Explain confidentiality limits under policy and law. Obtain consent to document and record when applicable. Provide options for accommodations to reduce distress during interviews.
Interview Planning and Documentation
Prepare interview guides, include a list of questions, and plan to capture essential information. Record dates, participants, and key observations in a consistent format.