An introduction to how credibility affects evidence evaluation in workplace investigations, and how to apply objective judgment while recording impressions.
Foundations of Credibility in Evidence Evaluation
An introduction to how credibility affects evidence evaluation in workplace investigations, and how to apply objective judgment while recording impressions.

Foundations of Credibility in Investigations

Credibility is the degree to which you can rely on a statement or witness. In investigations, credibility is not a binary attribute; it exists on a spectrum influenced by memory, perception, and honesty. Evaluators weigh credibility with objective evidence and context. Remember: a statement may be persuasive without being accurate, and accurate statements may be partial or mistaken.

Key factors influencing credibility

  • Source reliability and independence
  • Memory accuracy and recall
  • Consistency within and across statements
  • Documentation of statements and timelines
  • Emotional state, stress, or fear
  • Potential biases or conflicts of interest

To assess credibility, use a structured approach that records impressions without prematurely discounting or elevating statements.